Thursday, September 18, 2014

State of the Art THINKING

The event promises to be packed full of activities and information relative to the manufacturing industry in South Florida.  Register now to ensure you are there to participate in just one of the many components of the 54th 

SFMA Annual Meeting this year:

The Big Bang Theory Presentation

Learn how FPL's award-winning Customer Care Center was able to reduce workload by nearly 6% without any negative impact to customer satisfaction. In this presentation, you'll discover how they tackled three areas of focus (Call Volume, Average Call Handle Time and Operational Effectiveness) to help the company save $1.8 million over a period of 5 years.

Reserve your display booth, sponsorship or entry ticket now!