UKG People Assist^TM and UKG Document Manager, both optimized for mobile, give frontline workers answers to questions and access to information anytime, anywhere — even if they are working outside of traditional HR office hours.

Seventy percent of frontline retail employees report that their employer does not offer on-demand pay, but just over half (53%) say that it is important that they have on-demand access to their paycheck. UKG Wallet™, a digital financial wellness platform to give employees on-demand access to their earned wages so they can manage their finances more effectively. The platform is now available through the UKG Frontline Worker Network, which provides frontline employees with a network of services and partners focused on supporting their wealth, health, and everyday essentials.

Over half (57%) of frontline retail employees would prefer their employer to communicate with them exclusively via their mobile device. UKG Talk®, a frontline-specific employee communications platform to connect people working across shifts, roles, and locations with two-way messaging, company-wide announcement capabilities, employee resource groups based on shared interests, and trainings. 

“UKG Rapid Hire has been an absolute game changer for our business,” said Kavir Singh, HR Director and Assistant Controller at Jetro Restaurant Depot. “We switched to Rapid Hire, and the number and quality of applicants increased immediately. Our process from application to onboarding is the most efficient in company history, and in 2025, we reduced our sourcing and onboarding costs by almost $2 million.”

Why 69 of the NRF’s Top 100 Retailers Trust UKG

UKG’s Workforce Operating Platform uses data from billions of frontline worker interactions to empower frontline retail employees and leaders, including easy-to-use self-service scheduling and AI-powered shift swaps at their fingertips. With AI agents that streamline planning, predict overtime, and deliver real-time insights, retail leaders can make business decisions more quickly and confidently.

“Our Workforce Operating Platform is trusted by more than two-thirds of the NRF Top 100 because it helps retailers deliver more productive, efficient, and flexible experiences that directly impact profitability and customer satisfaction,” said Heidi Harman, Senior Principal Industry of Retail & Hospitality, UKG. “Powered by the world’s largest collection of people and work data, UKG’s assistive and agentic AI provides instant insights and actionable recommendations so every decision, from strategic planning to real-time workforce actions, empowers retailers to boost profitability, elevate customer satisfaction, and strengthen the employee experience.”

NRF 2026 attendees are encouraged to visit UKG at booth #5720 for daily presentations, expert insights, and product demos featuring UKG Rapid Hire and UKG Dynamic Labor Management.

About UKG

UKG is a leading global AI platform for HR, pay, and workforce management. Unifying award-winning solutions with the world’s largest collection of workforce data and people-first AI, UKG delivers unrivaled insights into today’s workforce, helping organizations in every industry turn data into decisions that elevate productivity, culture, and the customer experience. Trusted by more than 80,000 organizations across 150 countries, tens of millions of employees — from small businesses to global enterprises — use UKG every day. To learn more, visit ukg.com.

Copyright 2026 UKG Inc. All rights reserved. For a full list of UKG trademarks, please visit ukg.com/trademarks. All other trademarks, if any, are property of their respective owners. All specifications are subject to change.

 

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