UKG, a leading provider of HR, payroll, and workforce management solutions for all people, today debuted its 2024 HR Megatrends that will shape the world of work for millions of employees and organizations across industries. The company will discuss the 2024 HR Megatrends in depth — including what they mean for the workforce and what organizations can do to best support their people in 2024 — during the UKG Aspire conference this week in Las Vegas.

Each year, an international team of UKG HR evangelists, thought leaders, and social scientists meet to reflect on the past year’s developments, evaluate the implications for organizations and HR teams, and aim to predict how these forces will impact the workforce in the year ahead. Based on these discussions, UKG has identified three HR Megatrends set to impact organizations and their people worldwide in 2024:

• Redefining the employee/employer relationship;
• From buying and borrowing to building and mining; and
• The impending ESG (environmental, social, and governance) gut check.

Redefining the Employee/Employer Relationship

What’s Happening: When it comes to what makes a great workplace, there is no one answer for all people. Fair pay and benefits top the list of employees’ needs, though account for just 37% of what employees want at work. The other 63% includes necessities such as transparent communication, personalized flexibility, and shared-value alignment. Because people are complex, responding to employees’ expectations effectively requires a multifaceted approach, so organizations can meet people where they are.

What to Do: Look for technology that can facilitate this strategy at scale. Generative AI (GenAI)-powered solutions offer organizations the ability to boost engagement by providing customized messaging, nudges, and interactions with individual employees, as well as guidance for leaders to do the same. While technology can help people managers be better leaders, it’s not a replacement for interpersonal communication — leaders should conduct regular check-ins with their team members and learn more about employees as people. This requires ongoing commitment, as an employee’s continuum of work and career interests, goals, and needs evolve at different life stages.

From Buying and Borrowing to Building and Mining

What’s Happening: The world of work is constantly changing and the battle for talent is never-ending. Organizations need to get creative in finding their long-term top performers. In the traditional skills-acquisition matrix, there are three options: buy (traditional recruitment), build (internal reskilling and upskilling), or borrow (hiring temporary contactors and freelancers). The year ahead will introduce a fourth option of mining, which entails uncovering critical skills from an organization’s current workforce, in sometimes-hidden places.

What to Do: When mining, look for individuals who demonstrate curiosity, flexibility, a growth mindset, and problem-solving skills. Identify employees who take an enterprise view, rather than just thinking about their own jobs or their departments. Offer opportunities, such as employee resource groups (ERGs), for people to demonstrate skills not required or showcased in their current positions. Gig assignments should also be available for employees to explore different roles that support the business, as should opportunities for cross-functional teams to come together to solve vexing business problems.

The Impending ESG Gut Check

What’s Happening: ESG initiatives have become standard business practice across the globe, and employees and consumers are demanding less talk and more action from